Privacy Policy
Privacy Policy
This Privacy Policy outlines how hastenshoney.co.uk (referred to as the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
If you have any questions, need more information about our privacy practices, or wish to make a complaint after reviewing this policy, please contact us by email at info@hastenshoney.co.uk or by mail at:
Hasten’s Honey
United Kingdom
Collecting Personal Information
When you visit the Site, we gather certain information about your device, your interactions with the Site, and data necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, any information that identifies an individual (including the details below) is referred to as “Personal Information”.
Device Information
Purpose: To load the Site accurately for you and perform analytics on Site usage to optimize our Site.
Source: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with our processor WordPress.
Personal Information Collected: Version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and interactions with the Site.
Order Information
Purpose: To provide products or services, process payment information, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for risk or fraud, and provide information/advertising in line with your preferences.
Source: Collected from you.
Disclosure: Shared with our processor WordPress.
Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information
Purpose: To provide customer support.
Source: Collected from you.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:
WordPress: Powers our online store. Read more about how WordPress uses your Personal Information here: [Wordpress Privacy Policy](https://wordpress.org/about/privacy/).
Compliance: We may share your Personal Information to comply with laws and regulations, respond to subpoenas, search warrants, or other lawful requests, or to protect our rights.
Behavioural Advertising
We use your Personal Information to provide targeted advertisements or marketing communications that may interest you. For example:
Google Analytics: Helps us understand how customers use the Site. Read more here: [Google Privacy Policy](https://www.google.com/intl/en/policies/privacy/). Opt-out here: [Google Analytics Opt-out](https://tools.google.com/dlpage/gaoptout).
Advertising Partners: Share information about your Site use, purchases, and interactions with our ads on other websites. This information is sometimes collected directly from you and sometimes through cookies or similar technologies (consent may be required based on your location).
WordPress Audiences: Helps show ads on other websites with our advertising partners to buyers who have made purchases with other WordPress merchants.
To opt out of targeted advertising:
– [Facebook](https://www.facebook.com/settings/?tab=ads)
– [Google](https://www.google.com/settings/ads/anonymous)
– [Bing](https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads)
– [Digital Advertising Alliance](https://optout.aboutads.info/)
Using Personal Information
We use your personal information to provide our services to you, including offering products for sale, processing payments, shipping, fulfilling orders, and keeping you updated on new products, services, and offers.
Lawful Basis
Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
– Your consent;
– The performance of the contract between you and the Site;
– Compliance with our legal obligations;
– To protect your vital interests;
– To perform a task carried out in the public interest;
– For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
We retain your Personal Information for our records unless and until you request its deletion. For more information on your right to erasure, see the ‘Your rights’ section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, when it has a legal effect on you or otherwise significantly affects you.
Our processor WordPress uses limited automated decision-making to prevent fraud without legal or significant effects on you. This includes:
– Temporary blacklist of IP addresses associated with repeated failed transactions (blacklist persists for a few hours).
– Temporary blacklist of credit cards associated with blacklisted IP addresses (blacklist persists for a few days).
Your Rights
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, port it to a new service, and request corrections, updates, or erasure of your Personal Information. To exercise these rights, please contact us using the contact information above.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media or content cookies, to enhance your browsing experience and provide our services.
Cookie Duration:
Cookies remain on your device for varying periods, depending on whether they are “persistent” or “session” cookies. Session cookies last until you stop browsing, while persistent cookies expire or are deleted over time. Most cookies we use are persistent and expire between 30 minutes and two years after being downloaded.
Managing Cookies:
You can manage cookies in various ways, but blocking or removing cookies may impact your user experience and the accessibility of certain parts of our website. Most browsers automatically accept cookies but allow you to modify settings to block or manage cookies. For more details on how to adjust your browser settings, visit [All About Cookies](www.allaboutcookies.org).
Blocking cookies may not completely prevent data sharing with third parties like advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
There is no consistent industry understanding of how to respond