Refund and Returns Policy

EU Customer Rights:

Customers in the European Union have the legal right to withdraw from a purchase within seven working days of the day after the item is delivered. Upon receipt, please inspect your goods. If they are not in excellent condition, your order is incomplete, or it is not what you ordered, notify us by phone or email within seven days. We will replace any faulty or missing items.

Delivery Address:

We will use the address supplied with your order notification unless you inform us of a different address for that order. To ensure delivery to a specific address, please email the address to info@hastenshoney.co.uk

Responsibility Upon Delivery:

Responsibility for the product(s) transfers to the customer upon delivery. You will be responsible for the costs of returning items unless we delivered them in error, or they are damaged or defective.

Returning Items:

Items must be returned using recorded or registered delivery. The customer is responsible for return postage and packaging costs as per distance selling regulations. You are responsible for the item(s) until they reach us. For your protection, we recommend using a secure delivery method that requires a signature, such as Royal Mail First Class (Recorded Delivery).

Eligibility for Returns:

To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase. To start a return, contact us at info@hastenshoney.co.uk Items sent back without requesting a return first will not be accepted. For any return questions, email us at info@hastenshoney.co.uk

Damages and Issues:

Inspect your order upon receipt and contact us immediately if it is defective, damaged, or if you received the wrong item. We will evaluate the issue and resolve it. For orders damaged in transit, we will fully refund or resend the order at no extra cost. Please send pictures of the damage as proof. Handle glass jars with care to avoid injury from broken glass. If you notice any cracks or shattering, do not consume the contents and contact us immediately.

Exceptions / Non-returnable Items:

Certain items cannot be returned, including perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We cannot accept returns on sale items or gift cards. For specific item concerns, contact us.

Exchanges:

To ensure you get what you want, return the item you have and make a separate purchase for the new item once the return is accepted.

Refunds:

We will notify you once we’ve received and inspected your return and inform you if the refund is approved. If approved, you will be automatically refunded via your original payment method. Please allow time for your bank or credit card company to process the refund.